CRM rollout map

Freshworks is live first. Additional CRM adapters are structured so launch can happen fast without rewriting your core event layer.

Freshworks CRM Current production target.

Live now

HubSpot Adapter design in progress for contact + engagement mapping.

Next wave

Salesforce Enterprise track for task/activity + opportunity workflows.

Enterprise priority

Zoho CRM SMB adapter with timeline and note sync.

Planned

Pipedrive Deal-centric mapping for smaller sales teams.

Planned

Custom CRM (API) Webhook and event ingestion layer for internal systems.

Available in Enterprise

How rollout works

RingCentral sessions, presence events, and call logs are normalized into a common schema.

Phone numbers are deduplicated and mapped to the correct CRM records.

Call notes, transcript snippets, and outcomes are written with idempotent sync rules.

Post-call actions and analytics can trigger follow-ups, tasks, and scoring pipelines.